Access to one order

What guards your order, why the link doesn't last forever and how access comes back

An order lives behind one private link, and that link is the only way in. It's limited on purpose. Here's what those limits protect you from and what to do when the link goes missing, runs out or leaks.

One order, one link. Everything else on this page follows from that.

What's in place

What stands between your order and everyone else

Four mechanisms hold the line here, and each has exactly one job.

The link is the only key

There's no account here and no password to lose. Your order sits at one private address, and having that address is the whole of getting in. It's nothing you could count your way to from another order, and our own copy of it is one-way: we can check a link, but we could never write yours back out.

Nothing opens before payment

Until the network confirms your payment, the link has nothing behind it to download. Your accounts are set aside under the order at that stage — a claim on them, not access to them.

Limited, not permanent

The link works for a limited time and a limited number of downloads. Both counts sit on your order page, so you can always see where you are.

Restored, never reopened

If the link goes wrong, support can help once it's checked that the order is yours. What comes back is the original limits as they stand, less whatever you've already spent. A reissue is a new way in, not a new allowance.

When the link is in trouble

Three ways access goes wrong, and what to do about each

Which of these describes your link?

It went missing

Write to support. Once it's checked that the order is yours, the way back in is reissued to you. Your order email should carry the same link as well, so the inbox and the spam folder are worth a look in the meantime.

It expired, or the downloads are used up

Write to support. Once support has checked the order is yours, a reissue can pick up whatever the original limits still allow. It never winds the clock back or hands you a fresh set of downloads.

It may have leaked

Treat a forwarded, pasted or screen-shared link as compromised and tell support. The old one is revoked, and access comes back to you.

The reasoning

Why a link that never expired would work against you

Once the link works, it's the key to a finished archive. The accounts are already yours, already packed, already sitting behind that one address — and anyone holding the link holds the goods.

A link with no limits would turn every small slip into a permanent one. Chats get forwarded. Old threads get read again a year later. With limits, a slip costs you one message to support and nothing more.

That's also why the limits survive a reissue. If a new link arrived with the counters reset, the limit would be decorative, and anyone who could ask once could ask again. The counters belong to the order, not to the link.

What "order protection" means here

The word covers the four mechanisms above and stops there. Every one of them is about access — who can open your order, and when. None of them is an unconditional promise that you get your money back, and this page doesn't make one. Whether an order is refunded or replaced is a separate question, and the refund policy answers it.

If access goes wrong

There's not much to look after: one private link, and an order page that keeps the count. If yours is lost, spent or exposed, support is the way back.

Contact support

Refunds and replacementsThe separate policy for faulty or undelivered orders.How delivery worksWhat happens between a confirmed payment and your ZIP.Trust and securityThe store-wide safeguards behind every purchase.