Help Center
Need help with your order? DragonSIM support is here.
Support
Need help with your order?
Send us your order number and describe the issue. We will help with ZIP download, protected links and order access.
Email support
ZIP download link
Order received page
Payment / checkout questions
How do I receive my order?+
After payment, the order page will show a Download ZIP button. A download link is also sent to your email.
Is every folder unique?+
Yes. Each sold unit is issued once and removed from available stock.
What formats are included?+
Products may include TDATA, Session and JSON depending on the selected listing.
Can I download the ZIP again?+
Yes. You can reopen your protected order link and download the ZIP again while the link is available.
What if I need help?+
Contact DragonSIM support using the Help page or support email.